FAQs


Feel free to ask questions, but have a look at our FAQs below, which might answer them straight away.

Are your wheels covered by warranty?

Yes, we offer a two year warranty to all our wheelbuilds (return & pick up from us, but we are happy to arrange shipping on your behalf). The only exception is bearings, where we can only offer a six month warranty as we cannot be sure you will be remiss in the way you clean/degrease your hubs.

We offer a lifetime "warranty on broken spokes - regardless of the cause. Just get the wheel to us and we'll sort it out.

XLR8 will facilitate the manufacturer's warranty fro any supplied products. 

What is not covered by warranty?

1. Permanent deformation of the rim and/or spoke (non-reversible changes of shape in response to applied forces). Examples are:

    • you had a big a crash
    • hitting a pothole,
    • over-inflation or under-inflation of tyres, and
    • rim brake surface wear.
    These are not manufacturing or assembly faults, and therefore not covered by our warranty.

    2. Oxidization of materials (corrosion and/or rusting).

    Many metals undergo a chemical reaction called oxidization. This reaction produces corrosion, and hence it is important to make sure your wheels are kept clean and dry when not riding them (don’t high-pressure wash hubs – it forces water into the bearings and they will go kaput!). Frequently use a weak car wash and water solution to wash the dirt, road grime, salt and (most importantly) sweat off your wheels, using a soft brush or sponge.

    3. Wheel being adjusted, trued, re-tensioned, disassembled or otherwise monkeyed with by yourself or a third party.

    In the case of a warranty claim, the customer is responsible for shipping to and from XLR8.

    What is the recommended maximum pressure for your wheels?

    Road Clinchers/Tubeless

    • 700c x 23mm – 110 psi
    • 700c x 25mm – 100 psi
    • 700c x 28mm – 90 psi

    Gravel/CX Clinchers/Tubeless

    • 700c x 32mm – 70 psi
    • 700c x 34mm – 65 psi
    • 700c x 40mm – 55 psi

    MTB Wheels

    • Tubeless rims – 40 psi
    • Non-tubeless rims – 60 psi

    It been scientifically proven that pressures exceeding the above don’t make the bike roll faster. Over-inflating tires actually increases rolling resistance tires and makes you go slower. Going fast is more fun than going slow, so don’t pump them up too high!

    Note that MTB rims are built to specific tyre bead pressure recommendations. Overinflating tubeless MTB tyres can result in rapid deflation or the bead unseating, which could cause a crash.

    Are your wheels pre-built or custom?

    All XLR8 wheels are handbuilt in our workshop, in Ballina, New South Wales.

    Are your weights actual weights?

    The estimated weight of wheels we spec for you may vary ever so slightly due to manufacturing tolerances. As a result we also include a +/- range just to be sure you know what to expect.

    All product weights listed on the site are based on the manufacturers advertised weight and may fluctuate as much as 10%.

    Who makes XLR8 wheel components?

    In most cases we import from the factories directly in order to save the costs of “the middleman”. These are the same factories that produce rims, spokes, and hubs for the bigger brands. In many cases, we use the very same components!

    However some cases, it is more economical to deal with local wholesalers in order to provide the lowest cost option, or a product only available that way.

    Are the wheels rated for weight of the rider?

    Some wheels have a weight recommendation and this will be advertised. Talk to us directly for details.

    How do you send the wheels interstate ?

    We use Australia Post and SmartSend to ship our wheels, depending on where you are. We can arrange collection of your old wheels, or repairs if need be. All part of the service.

    Can you discount the wheels?

    Our goal is to offer the best value wheels in Australia. We believe our pricing to be exceptional considering the quality of the components and the wheelbuild you will receive. So, sorry we can’t discount any further.

    Return Policy:

    If you are not completely satisfied with an XLR8/supplied product you may exchange it for any product we sell within 7 days of receiving your purchase. Product must be in new condition, unridden, and in the original packaging (spokes do not qualify for this return policy). The buyer is responsible for shipping of returns to us.

    Refund Policy:

    Once an order has been placed (either online, or a wheelbuilding deposit paid), no refunds or cancellations are allowed. You may alter an order within 48 hours, providing the order has not been built or shipped. If a cancellation must happen a 15% restocking fee will be charged. For any item returned or declined a 15% restocking fee will be charged along with shipping/handling fees.

    Shipping Policy:

    In stock products will ship within 2 working days of order. Wheel orders should ship within 15 business days of your order date. Note this does not include the shipping time from XLR8 to you. If there is a problem such as back ordered product/manufacturing lead times we will do our best to contact you as soon as we are aware.

    XLR8 is not responsible for damage that may occur during shipping. However we will be happy to help resolve these matters through the package handler. All packages are insured through the package handler. We require a signature for all packages.

    Any applicable duties and taxes are the responsibility of the purchaser. We will not alter the customs value.

    Got more questions? We haven’t answered your query in the above?

    Please use the Contact Us page to get in touch.